Charity Client Case Study

Objectives

The trustees of the charity received a resignation letter from a key employee advising they wish to terminate their employment due to the behaviour of another colleague. Trustees were concerned that the allegations were for racial discrimination.

Trustees and management were aware of the behaviour of the other employee and contacted us to undertake an investigation to look into the allegations, report on our findings and provide recommendations.

Solution

It was a priority to undertake the investigation as quickly as possible and to reassure the aggrieved employee that the issue was being looked into.

We carried out the investigation: interviewed all relevant parties, reviewed all evidence and finally interviewed the alleged.

We were able to conclude the investigation with a case to answer, ensuring that all parties were kept informed where necessary.

Trustees were happy with how the investigation was handled and the recommendations for improvements to overcome current and future issues.

Benefits

1. Identified practices where improvements were needed.

The investigation uncovered that management had a lack of experience handling employee relations issues. We recommended management training, 121 coaching and ongoing HR advice and guidance.

2. A fair investigation process was followed

All management and Trustees had been involved in the situation and needed an impartial professional to support them. The charity was reassured we had experience of handling sensitive issues of this nature.

3. Prevention of the employee leaving

The aggrieved employee was no longer dissatisfied with how management had handled the situation and decided to revoke the notice to quit.